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Terms & Conditions

Acceptance of Terms

Welcome to Bio-Stream Diagnostics Inc. ("Bio-Stream," "Company," "we," "our," or "us"). 


These Terms and Conditions ("Terms") govern your access to and use of: 

  • the Bio-Stream TRAX Platform; 

  • any associated web portals, applications, dashboards, software, APIs, reports, laboratory interfaces, patient portals, clinician portals, customer portals, and related services (collectively, the "Platform"); 

  • all information, products, and services provided by Bio-Stream. 
     

By accessing, browsing, registering for, or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. 
 

If you do not agree to these Terms, you must immediately discontinue use of the Platform. 

Eligibility

You may use the Platform only if: 

  • you are at least 18 years of age; 

  • you have the legal authority to enter into binding agreements; 

  • your use complies with applicable laws and regulations; 

  • you are not prohibited from using the Platform under any applicable jurisdiction. 


Healthcare providers, clinics, laboratories, corporate customers, distributors, and other organizations accessing the Platform represent that they possess all necessary authority to bind their organization to these Terms. 

Healthcare and Medical Disclaimer

Bio-Stream provides laboratory, diagnostic, healthcare technology, data management, reporting, workflow management, and related services. 


The Platform: 

  • does not provide medical advice; 

  • does not establish a physician-patient relationship; 

  • does not replace consultation with qualified healthcare professionals; 

  • is not intended to diagnose, treat, cure, or prevent any disease except as expressly authorized by applicable regulatory approvals. 
     

Any test results, reports, analytics, biomarkers, risk assessments, recommendations, alerts, or insights made available through the Platform are informational tools intended to support clinical decision-making. 
 

Users should consult qualified healthcare professionals before making any health-related decisions. 

Regulatory Status

Certain products, tests, devices, software, and services provided through Bio-Stream may be: 

  • regulated medical devices; 

  • laboratory developed tests; 

  • research-use-only products; 

  • investigational products; 

  • products subject to approvals, clearances, or authorizations from regulatory authorities. 


Regulatory status may vary by jurisdiction. 


Bio-Stream makes no representation that any product or service is available, approved, or authorized in all jurisdictions. 

Account Registration

Certain portions of the Platform require account registration. 


Users agree to: 

  • provide accurate information; 

  • maintain current account information; 

  • protect login credentials; 

  • restrict unauthorized access; 

  • immediately notify Bio-Stream of any suspected security breach. 
     

Users remain responsible for all activity occurring under their accounts. 

TRAX Platform Services

The TRAX Platform may provide features including: 

  • patient workflow management; 

  • laboratory test ordering; 

  • sample tracking; 

  • logistics management; 

  • physician portals; 

  • patient portals; 

  • reporting dashboards; 

  • analytics; 

  • biomarker monitoring; 

  • population health tools; 

  • operational metrics; 

  • integrations with third-party systems; 

  • AI-assisted workflows; 

  • notification and alert functions. 
     

Features may be added, modified, suspended, or discontinued at any time without prior notice. 

Bio-Stream does not guarantee uninterrupted availability of any feature. 

Data Accuracy

Users are responsible for ensuring that all submitted information is accurate, complete, and current. 
 

Bio-Stream is not responsible for: 

  • inaccurate patient information; 

  • incorrect sample information; 

  • delayed submissions; 

  • user-generated errors; 

  • inaccurate data entered by third parties. 
     

Results and analytics are dependent upon the quality and accuracy of source data. 

Artificial Intelligence and Analytics

The Platform may utilize: 

  • artificial intelligence; 

  • machine learning; 

  • predictive modeling; 

  • algorithmic analysis; 

  • automated workflows. 
     

AI-generated outputs: 

  • may contain limitations; 

  • should not be relied upon as the sole basis for clinical decisions; 

  • require review by qualified professionals when appropriate. 
     

Bio-Stream does not guarantee the accuracy, completeness, or suitability of AI-generated analyses. 

Privacy and Personal Information

Bio-Stream is committed to protecting privacy and handling personal information in accordance with applicable laws, including: 

  • Canada's Personal Information Protection and Electronic Documents Act (PIPEDA); 

  • applicable provincial privacy legislation; 

  • healthcare privacy legislation where applicable. 
     

Collection, use, disclosure, retention, and protection of information are governed by our Privacy Policy. 
 

By using the Platform, users consent to such collection and use as described therein. 

Health Information

Users acknowledge that the Platform may contain: 

  • personal health information; 

  • laboratory information; 

  • diagnostic information; 

  • clinical information. 
     

Users must: 

  • maintain confidentiality; 

  • implement appropriate security controls; 

  • comply with all privacy and healthcare regulations applicable to their jurisdiction. 


Unauthorized access, disclosure, or use of health information is strictly prohibited. 

Consent to Electronic Communications

Users consent to receiving communications electronically, including: 

  • notices; 

  • disclosures; 

  • reports; 

  • invoices; 

  • system notifications; 

  • operational alerts. 
     

Electronic communications satisfy any legal requirement for written communication. 

Intellectual Property

All rights, titles, and interests in the trax platform remain the exclusive property of Bio-Stream and its licensors. 


This includes: 

  • trademarks; 

  • logos; 

  • software; 

  • reports; 

  • databases; 

  • graphics; 

  • content; 

  • workflows; 

  • algorithms; 

  • AI models; 

  • source code; 

  • proprietary methods. 
     

No rights are granted except as expressly set forth herein. 

Restrictions on Use

Users shall not: 

  • reverse engineer the Platform; 

  • copy proprietary software; 

  • scrape data; 

  • harvest information; 

  • distribute malicious code; 

  • interfere with Platform operations; 

  • attempt unauthorized access; 

  • circumvent security controls; 

  • use the Platform for unlawful purposes. 
     

Violation may result in immediate suspension. 

Third-Party Integrations

The Platform may interact with: 

  • electronic medical record systems; 

  • healthcare providers; 

  • laboratories; 

  • logistics providers; 

  • payment processors; 

  • cloud service providers; 

  • third-party software vendors. 


Bio-Stream is not responsible for third-party services and disclaims liability arising from their acts, omissions, outages, or failures. 

Payment Terms

Where fees apply: 

  • fees are payable according to applicable agreements; 

  • all prices may be changed upon notice; 

  • overdue amounts may incur interest; 

  • Bio-Stream may suspend services for non-payment. 
     

All charges are exclusive of taxes unless stated otherwise. 

International Use

The Platform may be accessed from multiple jurisdictions. 
 

Users are responsible for ensuring compliance with: 

  • local laws; 

  • healthcare regulations; 

  • import/export restrictions; 

  • privacy requirements; 

  • medical device requirements. 

Cybersecurity and Security Responsibilities

Users agree to maintain reasonable security measures. 
 

Bio-Stream may: 

  • monitor Platform activity; 

  • investigate suspicious activity; 

  • suspend accounts that create security risks; 

  • conduct vulnerability assessments. 
     

No system can be guaranteed completely secure. 
 

Users assume risks inherent in internet communications. 

Data Backup and Availability

While Bio-Stream may maintain backup systems and disaster recovery processes, the

Company does not guarantee: 

  • continuous service; 

  • uninterrupted availability; 

  • error-free operation; 

  • permanent retention of user content. 
     

Users should maintain independent copies of important records. 

Confidential Information

Any non-public information disclosed through the Platform shall be considered confidential. 

Users agree not to disclose confidential information except as permitted by law or written agreement. 

Warranties Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." 
 

BIO-STREAM DISCLAIMS ALL WARRANTIES, INCLUDING: 

  • MERCHANTABILITY; 

  • FITNESS FOR A PARTICULAR PURPOSE; 

  • NON-INFRINGEMENT; 

  • ACCURACY; 

  • AVAILABILITY; 

  • RELIABILITY. 
     

Bio-Stream does not guarantee that the Platform will be uninterrupted or error-free. 

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIO-STREAM SHALL NOT BE LIABLE FOR: 

  • INDIRECT DAMAGES; 

  • INCIDENTAL DAMAGES; 

  • CONSEQUENTIAL DAMAGES; 

  • LOSS OF PROFITS; 

  • LOSS OF DATA; 

  • BUSINESS INTERRUPTION; 

  • REPUTATIONAL DAMAGE. 
     

Bio-Stream's aggregate liability shall not exceed the fees paid by the user during the preceding twelve (12) months. 

Indemnification

Users agree to defend, indemnify, and hold harmless Bio-Stream, its affiliates, directors, officers, employees, agents, licensors, and service providers from claims arising from: 

  • misuse of the Platform; 

  • violation of these Terms; 

  • violation of applicable laws; 

  • infringement of third-party rights. 

Suspension and Termination

Bio-Stream may suspend or terminate access immediately where: 

  • security concerns exist; 

  • legal compliance requires action; 

  • payment obligations are unmet; 

  • misuse occurs; 

  • these Terms are violated. 
     

Termination shall not affect accrued rights or obligations. 

Research, Analytics, and Aggregated Data

Bio-Stream may use de-identified, anonymized, and aggregated information for: 

  • research; 

  • analytics; 

  • product improvement; 

  • quality assurance; 

  • validation studies; 

  • healthcare innovation; 

  • regulatory submissions. 
     

No personally identifiable information will be disclosed except as permitted by law. 

Changes to Services

Bio-Stream reserves the right to: 

  • modify services; 

  • discontinue services; 

  • add features; 

  • remove features; 

  • change specifications; 

  • alter pricing. 
     

Such changes may occur without liability. 

Force Majeure

Bio-Stream shall not be liable for delays or failures caused by events beyond its reasonable control, including: 

  • natural disasters; 

  • pandemics; 

  • cyberattacks; 

  • labor disruptions; 

  • government actions; 

  • utility failures; 

  • telecommunications outages. 

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. 

Dispute Resolution

Parties agree first to attempt good-faith resolution of any dispute. 

If unresolved, disputes shall be submitted to mediation and, if necessary, binding arbitration in Edmonton, Alberta, unless otherwise required by law. 

Severability

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect. 

Entire Agreement 

These Terms, together with the Privacy Policy and any applicable service agreements, constitute the entire agreement between the parties regarding the Platform. 

Contact Information

Bio-Stream 

2011 94 Street 

Edmonton, Alberta, Canada 

Email: info@bio-stream.ca 

Phone: [1 780 800 1900] 

Website: www.bio-stream.ca 

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